Warranty Policy
This document covers all warranty, liability, service and crash replacements related to all BLACK INC products which includes any product with the BLACK INC brand mark and word mark registered as part of the Factor Holding’s Limited group and sold directly from BLACK INC to its affiliated distributors, dealers, aftermarket customers and OEM customers.
Product Life
All bicycle products have a limited product service life which is determined by usage rate, rider and system weight, correct assembly, materials, processes, impact damages, product design and environmental conditions.
All these variables contribute to the service life of the product. BLACK INC recommends bicycles with BLACK INC products be examined regularly by a qualified bicycle mechanic at a BLACK INC dealer for early signs of product fatigue. These checks should include:
- regular visual checks for cracks
- deformations
- paint chips
- surface irregularities
- any sign of irregular product wear
- signs of wear on both carbon and alloy parts
- If proof of purchase is not presented. Proof of purchase can be a printed or electronic receipt.
- Product is used in a manner other than its original intended use.
- Products not purchased from an authorized BLACK INC dealer.
- Products with no Serial Numbers nor any other serial number(s) on the product to confirm the authenticity of the product.
- Regular wear and tear. Fatigue life beyond the coverage period.
- Damage caused by transportation or mishandling of the product including but not limited to; shipping, crashes, incorrect installation, lack of regular service, corrosion, accidents, aggressive cleaning liquid agents, lubricants not suitable for BLACK INC products, faulty repair and anything that does not constitute material and workmanship defects.
- Products beyond the two-year coverage period.
- Second hand products.
- Labor and freight costs incurred in the service and replacement of the product.
- Damage caused by using incompatible parts and accessories.
- Products used in non-recreational situations.
- Any form of custom modification of the original product(s).
- Accessories such as but not limited to water bottle cage, bar tape, etc.,
- Original Proof of Purchase such as a receipt or electronic receipt. (Must be the same information as shown on the Product Registration Database.)
- Customer’s Contact details. (Must be the same information as shown on the Product Registration Database.)
- Detailed description of the issue or problem experienced.
- List of products used in conjunction with the defective product.
BLACK INC offers a “Crash Replacement” program to original owners of BLACK INC products who register their products on the BLACK INC website within 21 days of their purchase. As situations differ dependent on the damaged item, please contact either BLACK INC or an authorized dealer should your product be damaged from a crash.